Effective Supervisory Skills – FLDP1
Frontline Leaders (or supervisors) are first level of leaders who lead or supervise a group of followers to achieve the operational level strategies of the organizations.
The transition from excellent performer to competent supervisor can be trying and it demands new skill-sets. Today’s supervisors must position themselves as frontline leaders, not just supervising their subordinates’ work. As the workplace gets more complex and demands for higher quality and performance are increasing, the supervisor’s role has become more challenging today than ever before. Even relationships with other are becoming more complicated and demanding. In face of such challenges, frontline leaders have to be effective if they are to help people invest the best of their minds, hearts and hands into their work. Frontline leaders must move from doing things to people and toward doing more things with people. The new fast changing business environment also requires frontline leaders to be able to cope with ambiguity, to be productive. It is a role that no longer must focus primarily “downward” control; it’s expanded role which now must foster collaboration, involvement, and initiative – – not only downward, but upward and across the organization as well.
This training course will help both the recently appointed, as well as those long serving frontline leaders or supervisors to feel confident in their role to manage people, to take up today’s leadership challenges, to be more productive and effective in an ever changing environment. This foundational course is crucial as it focuses on the essential skills needed to excel in a today’s frontline leadership or supervisory position.
At the end of the course, participants will be able to …
- Describe the importance of effective supervisor’s role & responsibilities in the organization
- Recognize the new challenges facing today’s supervisors
- Practice the Five Basic Principles of Frontline Leadership
- Practice essential Personal skills for effectiveness:
– Cope with Paradigm Shift and manage the Change Cycle
– Setting S.M.A.R.T Goals and communicate it clearly & specifically to subordinates.
– Planning and monitoring work progress
- Practice essential Interpersonal skills for effectiveness:
– Connecting, establishing rapport and cooperation with others
– Recognizing Positive Results
– Confronting subordinates with work performance issues using the correct Re-directing and Reprimanding techniques.
WHO SHOULD ATTEND
Section Heads, Senior Engineers, Senior Executives, Supervisors – – those whose job involves leading and/or supervising individuals or teams. It is also very suitable for those who want to prepare for a future managerial position.
**Note: This is a Blended eLearning (BeL) course that comes bundled with FREE 1-Week, 24×7 access to MyBE LMS resources.
Please click on the ‘Curriculum‘ tab to review through the course outline.
4.0 Hours of MyBE LMS resources (Video, Exercises, Quizzes, Case Studies, Assignments, etc), plus …
14.0 Hours of Remote Online Training (ROT) with Instructor via Zoom/Skype/Google Meet.
To register, please WhatsApp: +60-19-502 2718 or email us at firstname.lastname@example.org
- Lectures 0
- Quizzes 0
- Skill level Middle Level Admin Program (MLAP)
- Language English
- Students 133
- Assessments Yes
• Who is a Supervisor? • Importance & benefits of effective Supervisory role to the organization • Maximizing benefits from training.
• Your role as an Effective Supervisor. • Measurements of performance. • Changing skill-sets. • Why some Supervisors succeeded and some failed? • Supervisor as a Frontline Leader.
Foundational Frontline Leadership Skills
• Basic Principles for Frontline Leadership:
- a. Focus on the issue, situation, behavior and not on the person b. Maintain the self-esteem and self-confidence of others. c. Maintain good relationship with subordinates, peers and superiors. d. Make things better & lead by example.
Essential Personal Skills
• Challenges facing Supervisors. • Developing Proactiveness in planning. • Skill: Planning: Setting S.M.A.R.T goals. • Exercise: Set S.M.A.R.T goals. • Skill: Planning : Consequence Thinking. • Exercise: Are we meeting goals?
Essential Interpersonal Skills
• Why do others want to work with me? • Skill: Connecting with others through Emotional Bank Account (EBA) deposits. • Exercise: Identifying “human touch’ activities. • Skill: Recognizing Positive Results. • Exercise: 3S Praising Technique. • Skill: Confronting subordinates with work performance issues. • Exercise: Re-Directing Technique. • Exercise: Reprimanding Technique.
• Case studies & Group discussions. • Video & role-play. • Quizzes & tests.