Getting Good Information From Others – – FLDP4
Frontline Leaders (or supervisors) are first level of leaders who lead or supervise a group of followers to achieve the operational level strategies of the organizations.
Frontline Leaders make decisions almost every day that have critical impact on the success of the product, operation, service and on the people they manage. Usually those kinds of decisions are: complex and require more than one perspective. Whether you are correcting performance, solving technical problems, interviewing a new employee, or encouraging innovation, you need to be able to draw on the experience and perspective of your employees, peers and other potential information sources. The more informed your decisions are the more effective they will be.
Vital information can be inadequately or inaccurately communicated. Decisions based on poor information rarely work out well for anyone. Miscommunication is both common and costly, but it can be avoided. So, you as a Frontline Leader, must be masterful at gathering from others the information required to formulate sound decisions.
This fourth module of the Frontline Leadership skills-building training will equips you with a proven, effective technique for getting good information from others. Use the critical Key Actions and the Planning Questions in this module to sharpen your listening skill and questioning techniques so that you can benefit from someone else’s data, experience, or viewpoint.
At the end of the course, participants will be able to …
- Describe the importance & benefits of Getting Good Information From Others.
- Recognize the leadership functions in tapping on other’s data, experience, or viewpoint.
- Apply Essential Interaction Flow & Key Actions:
– Focusing on the discussion, filtering for information needed.
– Using proper questioning techniques to expand discussion or prompt for specifics
– Encourage dialog through proper body language
– Reaffirm understanding, summarize and close the discussion.
- Practice mock interview to get good information from others.
- Identify possible pitfalls and Next-Step Actions.
WHO SHOULD ATTEND
Section Heads, Senior Engineers, Senior Analysts, Senior Executives, Supervisors – – those whose job involves leading and/or supervising individuals or teams. It is also very suitable for those who want to prepare for a future managerial position.
**Note: This is a Blended eLearning (BeL) course that comes bundled with FREE 1-Week, 24×7 access to MyBE LMS resources.
*Click on the ‘Curriculum‘ tab to review through the course outline.
4.0 Hours of MyBE LMS resources (Video, Exercises, Quizzes, Case Studies, Assignments, etc), plus …
10.0 Hours of Remote Online Training (ROT) with Instructor via Zoom/Skype/Google Meet.
To register, please WhatsApp: +60-19-502 2718 or email us at email@example.com
- Lectures 0
- Quizzes 0
- Skill level Middle Level Admin Program (MLAP)
- Language English
- Students 111
- Assessments Yes
• Revision on previous module skill-sets:
- o. Attentive Listening Technique o. Giving Constructive Feedback
Leadership Functions in Getting Good Info From Others
• Leader's role & responsibilities in getting good information from others. • Cues when to Get Good Information from others • Exercise: Video + Engaging others.
Essential Interactions Flow & Key Actions
• Focus the decision on the information needed. • Use open-ended questions to expand the discussion. • Use close-ended questions to prompt for specifics. • Engage and encourage dialogue through eye-contact & expression. • Rephrase to state your understanding of what you have listened. • Summarize and close the discussion.
Plan Out and Practice
• Exercise: Action Planning - - Getting Good Info Worksheet. • Exercise: Practice giving mock interview • Exercise: Observer's Feedback.
Summary & Next-Step Action
• Evaluating this module lessons • Identifying Pitfalls • Exercise: Next-Step Actions.
Interactive Exercises In This Course
• Case studies & Group discussions. • Video & role-plays. • Quizzes. Pre- & Post-tests.