Giving Constructive Feedback –FLDP2
Frontline Leaders (or supervisors) are first level of leaders who lead or supervise a group of followers to achieve the operational level strategies of the organizations.
Feedback is an essential element for everyone in an organization’s workforce. It’s like breathing – – people need it to survive. Feedback is a useful tool for indicating when things in the workplace is going in the right direction, or for redirecting problem performance. It serves those who need to perform and reach goals at the workplace. Like a compass, giving constructive feedback direct employees toward their destination and guides them back on track when they stray.
Very often Managers and Supervisors forget to give supportive feedback because they think people already know when they are on the right track. A lot of people really do not know, however, unless you tell them. Supportive feedback on performance reinforces that the decisions or choices workers have made are right, and are noticed by you, their Frontline Leader. On the other hand, delaying or withholding much needed corrective feedback will do more harm than good in the long run. The consequences of the uncorrected behavior often start to escalate. Also, unknowingly, the other person who needed the feedback is robbed of the opportunity to improve and may continue to do the incorrect thing. Overall, withholding important feedback causes everyone to lose – – you, the people you work with, and the organization as a whole.
As their Frontline Leader, your perspective is highly valued. Your people look to you for support and guidance.
This second module of the Frontline Leadership skills-building training intends to equip you with the essential Key Actions and the Planning Questions to enable you to formulate and deliver impactful, constructive feedback. They apply to situations in which you initiate the feedback, as well as to those situations in which others ask you for the feedback they need.
At the end of the course, participants will be able to …
- Describe the importance & benefits of giving constructive feedback.
- Recognize the leadership functions and when to give constructive feedback.
- Use the E.A.R Model in giving feedback.
- Apply Essential Interaction Flow & Key Actions:
– Stating the constructive purpose of feedback
– Describing behaviors observed
– Describe the impact and reactions
– Providing opportunity for response
– Offer suggestions
- Practice giving mock feedbacks
- Identify possible pitfalls and Next-Step Actions.
WHO SHOULD ATTEND
Section Heads, Senior Engineers, Senior Analysts, Senior Executives, Supervisors – – those whose job involves leading and/or supervising individuals or teams. It is also very suitable for those who want to prepare for a future managerial position.
**Note: This is a Blended eLearning (BeL) course that comes bundled with FREE 1-Week, 24×7 access to MyBE LMS resources.
*Click on the ‘Curriculum‘ tab to review through the course outline.
4.0 Hours of MyBE LMS resources (Video, Exercises, Quizzes, Case Studies, Assignments, etc), plus …
10.0 Hours of Remote Online Training (ROT) with Instructor via Zoom/Skype/Google Meet.
To register, please WhatsApp: +60-19-502 2718 or email us at email@example.com
- Lectures 0
- Quizzes 0
- Skill level Middle Level Admin Program (MLAP)
- Language English
- Students 111
- Assessments Yes
• Revision on previous module skill-sets:
- o. Basic Principles of Frontline Leadership o. S.M.A.R.T Goals Settings o. EBA Deposit
Leadership Functions in Giving Constructive Feedback
• Leader's role & responsibilities in giving constructive feedback. • When to give feedback? • Exercise: Video + Give Feedback. • E.A.R (Example, Actions, Results) Model in giving feedback.
Essential Interactions Flow & Key Actions
• State the constructive purpose of your feedback. • Describe what you have observed. Use E.A.R model. • Describe your reactions. • Give other person the opportunity to respond. • Provide positive suggestions. • Summarize and express your support.
Plan Out and Practice
• Exercise: Action Planning - - Giving Constructive Feedback Worksheet. • Exercise: Practice giving mock feedbacks • Exercise: Observer's Feedback.
Summary & Next-Step Action
• Evaluating this module lessons • Identifying Pitfalls • Exercise: Next-Step Actions.
Interactive Exercises In This Course
• Case studies & Group discussions. • Video & role-plays. • Quizzes. Pre- & Post-tests.