Solving Problems As A Team – – FLDP5
Frontline Leaders (or supervisors) are first level of leaders who lead or supervise a group of followers to achieve the operational level strategies of the organizations.
The ability to identify the cause of problems and to make the appropriate decisions to solve them effectively is the fundamental excellence of every successful leader. Effective leaders achieve this success through people and teamwork. In every workplace, people talk about building the team, working as a team, or how to develop an effective team. In a team-oriented environment, Leaders motivates the team members to contribute to the overall success of the organization. They work as a team to produce better results. Even though team members have a specific job functions and belong to a specific department, they are unified with other department members to accomplish the overall objectives. By working in teams, Leaders influence the team to see a bigger picture that will drives everyone’s actions to synergize with others to serve the organization as a whole. The team also will work on focused priority, objectives with a single voice.
Building an effective team requires problem solving, teambuilding, and leadership skills and techniques.
This fifth module of the Frontline Leadership skills-building training will equips you with the right process, right tools or techniques, and the right skills to solve problems as a team. It helps you to tap into the know-how of individual team members, develop consensus, gain commitment, and resolve issues fast. Everyone is on the same wavelength, using a common approach and language, and works towards the same goal, regardless of background or expertise.
At the end of the course, participants will be able to …
- Describe the importance & benefits of Solving Problems As A Team.
- Recognize the leadership functions in building teamwork and leading in problem solving.
- Align team members to systematically find root cause, develop solutions and take corrective actions.
- Use the PDCA scientific methods to solve problem.
- Lead team using this Essential Interaction Flow & Key Actions:
– Establish Team Problem Statement.
– Assess current situation and prioritization
– Analyze data/facts/evidences scientifically to find the root cause(s).
– Use rational and creative questioning techniques to engage team members
– Brainstorm with team for possible causes.
– Develop solutions, alternatives, and counter-measures.
– Take actions to implement solutions
– Verify the ‘Before’ and ‘After’ status.
– Collect data and verify that the gap is closing.
– Embed solutions and make it permanent
– Standardize practices and update S.O.P
– Involve team members to present ‘improvement journey’
- Practice case-studies & teambuilding exercises.
- Identify ‘Lessons Learnt’ and Next-Step Actions.
WHO SHOULD ATTEND
Section Heads, Senior Engineers, Senior Analysts, Senior Executives, Supervisors – – those whose job involves leading and/or supervising individuals or teams. It is also very suitable for those who want to prepare for a future managerial position.
**Note: This is a Blended eLearning (BeL) course that comes bundled with FREE 1-Week, 24×7 access to MyBE LMS resources.
*Click on the ‘Curriculum‘ tab to review through the course outline.
6.0 Hours of MyBE LMS resources (Video, Exercises, Quizzes, Case Studies, Assignments, etc), plus …
14.0 Hours of Remote Online Training (ROT) with Instructor via Zoom/Skype/Google Meet.
To register, please WhatsApp: +60-19-502 2718 or email us at firstname.lastname@example.org
- Lectures 0
- Quizzes 0
- Skill level Middle Level Admin Program (MLAP)
- Language English
- Students 245
- Assessments Yes
• Revision on previous module skill-sets:
- o. Basic Principles of Frontline Leadership o. Getting Good Info From Others
Leadership Functions in Solving Problem As A Team
• Leader's role & responsibilities in leading a team to solve problems. • Human Side of solving problems • Pitfalls of problem solvings. • P.D.C.A Scientific Approach • Systematic Step-By-Step Problem Solving Technique.
Essential Interactions Flow & Key Actions
• [P] - Establishing Team Problem Statement. • [P] - Assessing Current Situation & Prioritization. • [D] - Analyze data/facts/evidences to find the Root Cause(s). • [D] - Test the IS/IS NOT Logics • [D] - Use rational 5xWhy's and creative 1H+5W questioning techniques to engage team members. • [D]- Brainstorm with team for possible solutions. • [D]- Develop solutions, alternatives and counter-measures. • [C]- Check 'Before' and 'After' status. • [C]- Collect data and verify that the gap is closing. • [A] - Embed the solutions and make it permanent. • [A]- Standardize practices and update S.O.P. • [A]- Involve team members to present 'Improvement Journey'
Plan Out and Practice
• Exercise: Action Planning - - Work on the case studies. • Exercise: Practice team meetings to solve problems • Exercise: Observer's Feedback.
Summary & Next-Step Action
• Evaluating this module lessons • Identifying Pitfalls • Exercise: Next-Step Actions.
Interactive Exercises In This Course
• Case studies & Group discussions. • Teambuilding Exercises • Video & role-plays. • Quizzes. Pre- & Post-tests.