Quality Control Circle (QCC) / Innovative & Creative Circle (ICC)

*Optional training delivery method for this course:  Remote Online Training (ROT) or Face-to-Face (F2F) ! 

COURSE DESCRIPTION

Successful organizations leverage on the total participation from their employees to achieve high quality standards in order to satisfy their customers.  Quality Control Circle (also known as Innovative & Creative Circle (ICC)) consist of a small group of workers, usually coming from the same work area who voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related problems together in order to contribute to the improvement of the enterprise.  It also helps respect humanity and to build a cheerful workgroup through the development of the worker’s infinite potential.  It has been the Japanese experience that 95% of the problems in the work area can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986].  These tools will help QCCs to do brainstorming systematically and to analyze the problems critically. Then, through logical thinking and experience, most work problems can be solved. Another benefit of QCC/ICC are improved two-way communication and teamwork. The management becomes more aware of the staff capabilities and, in turn, the staff becomes aware of the day-to-day problems of running an organization. This enhances employees’ work motivation.

This course is specially designed to train Facilitators, QC Leaders & Members on how to start a QCC/ICC team, and systematically solve problems with the team using proven QC tools.  Participants will also learn how to prepare and present their ideas, facts and accomplishments to the management in the most effective manner.  Included are practical case studies to help reinforce participant’s understanding of the working-as-a-team and solving problem the QCC way.  This training program is a MUST for all those who want to adopt the QCC way of quality improvement through teamwork and people empowerment.

LEARNING OUTCOMES

At the end of the course, participants will be able to:

• • Describe the purpose, benefits and method of QCC/ICC operations.
  • Utilize QCC/ICC teamwork techniques and problem-solving skills.
  • Practice the techniques for effective participation in QCC/ICC activities.
  • To solve problems at the workplace.
  • Present QCC/ICC activities to their management.
  • Foster closer human relations within fellow workers through group dynamics.
  • Work as a team and develop the feeling of importance through QCC/ICC activities.

CERTIFICATION

No Certification.

Certificate of Achievement (for those who scored 80% and above for post-test) or Certificate of Attendance.

COURSE OUTLINE

2-Full Days (9.00am – 5.00pm Local Time) or Total = 14.0 hours

Remote Online Training (ROT) or Face-to-Face (F2F)

Please see eBrochure above for more information on the course contents.

CONTACT US

For in-house program, please contact us for group discount and an official quotation.

For public program, please contact us.

To register, please Whatsapp : +60-19-502 2718  or email us at my.blended.elearning@gmail.com